Privacy Policy

Effective Date: 28/05/2024

Okaao Services Limited (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services or visit our website.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

Personal Identification Information: Name, address, phone number, email address, date of birth, and other contact details.
Health Information: Medical records, disability information, and other health-related data.
Usage Data: Information about how you use our website, including IP address, browser type, and pages visited.
Communication Data: Records of your communications with us, including emails, phone calls, and messages.
Home Care Information: As part of our home care services, we may collect additional information such as care plans, medication details, and emergency contacts. This information is used solely for the purpose of providing and managing home care services and is handled with the utmost confidentiality and in compliance with GDPR.

2. How We Collect Information

We collect information in the following ways:

Directly from You: When you fill out forms, apply for services, or communicate with us.
From Third Parties: Medical professionals, insurance companies, and other service providers.
Automatically: Through cookies and similar tracking technologies when you visit our website.

3. How We Use Your Information

We use your personal information for the following purposes:

To Provide Services: To assess eligibility, deliver services, and manage your care.
To Communicate: To respond to your inquiries, send service updates, and provide customer support.
To Improve Our Services: To analyze usage patterns and improve our services and website.
For Legal Obligations: To comply with legal and regulatory requirements.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: Where you have given us explicit consent to process your data.
Contract: Where processing is necessary for the performance of a contract with you.
Legal Obligation: Where processing is necessary to comply with a legal obligation.
Legitimate Interests: Where processing is necessary for our legitimate interests, provided these are not overridden by your rights.

5. Data Sharing and Disclosure

We may share your information with:

Service Providers: Third parties who provide services on our behalf, such as medical professionals, insurance companies, and IT service providers.
Legal and Regulatory Authorities: When required by law, regulation, or legal process.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. These measures include encryption, access controls, and regular security assessments.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. When your data is no longer needed, we will securely delete or anonymize it.

8. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

Access: The right to request a copy of your personal data.
Rectification: The right to request correction of inaccurate or incomplete data.
Erasure: The right to request deletion of your personal data.
Restriction: The right to request restriction of processing your personal data.
Portability: The right to request transfer of your data to another organization.
Objection: The right to object to the processing of your data.
Withdraw Consent: The right to withdraw your consent at any time, where processing is based on consent.

To exercise these rights, please contact us at 07903389552.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site. You can manage your cookie preferences through your browser settings.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites. Please review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website. Your continued use of our services after any changes indicates your acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

- Email: info@okaao.co.uk
- Phone: 07903389552
- Address: 52, Haffenden Avenue, Sittingbourne, ME10 3FR, United Kingdom

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and disclosure of your personal information as described herein.