Faqs
Frequently Asked Questions (FAQ)
General Information
1. What services do you provide? We offer a range of services to support individuals with disabilities, including tailored education programs, vocational training, social integration initiatives, and personalized support resources.
2. Who is eligible for your services? Eligibility criteria include proof of a diagnosed disability, residency within our service area, meeting specific age and income requirements, and demonstrating a need for our services. For a detailed list of criteria, please visit our Eligibility Criteria page.
3. How can I apply for your services? You can apply by filling out our online application form available on our Apply for Services page. Alternatively, you can download a PDF version of the form and mail it to us along with the required documentation.
Application Process
4. What documents do I need to submit with my application? Required documents typically include proof of disability (e.g., medical records), proof of residency (e.g., utility bill), income verification (e.g., tax returns, pay stubs), and insurance information (if applicable).
5. How long does the application process take? The application review process typically takes a few days. We will contact you if we need additional information or to schedule an assessment.
6. Can I apply for services on behalf of someone else? Yes, family members, caregivers, or legal guardians can apply on behalf of an individual with a disability. Please ensure you have the necessary documentation and consent.
Services and Programs
7. What types of support do you offer for individuals with disabilities? Our support services include personalized coaching, peer support groups, access to educational resources, vocational training, and assistance with social integration. We tailor our programs to meet the unique needs of each individual.
8. Are your services free of charge? Some of our services are funded and provided at no cost to eligible individuals. Others may require a fee or be covered by insurance. Please contact us for specific information about costs and funding options.
9. Do you provide in-home services? Yes, we offer certain in-home services depending on the individual’s needs and location. Please discuss this option during your assessment.
Accessibility and Inclusivity
10. How do you ensure your programs are accessible? We adhere to universal design principles and provide assistive technologies to ensure our programs are accessible to all individuals, regardless of their physical or cognitive abilities.
11. What languages are your services available in? Our services are primarily offered in English Language. We also provide support in other languages upon request. Please contact us to discuss your specific needs.
Contact and Support
12. Who can I contact if I have more questions? For any additional questions or support, you can reach our team at 07903389552 or info@okaao.co.uk. We are here to help!
13. Where are you located? Our main office is located at 52, Haffenden Avenue, Sittingbourne, ME10 3FR, United Kingdom. You can find directions and additional contact information on our Contact Us page.
14. What are your office hours? Our office hours are [Office Hours]. Please feel free to visit us during these times or schedule an appointment.
15. How can I provide feedback or make a complaint? We value your feedback and take complaints seriously. Please contact our customer service team at 07903389552 or info@okaao.co.uk to provide feedback or file a complaint.
